Frequently Asked Questions
Everything you need to know about your Van Rysel cycling gear.
How long does shipping take for high-performance bikes?
Standard shipping for bikes typically takes 5-7 business days. Each bike undergoes a comprehensive safety inspection and professional tuning by our mechanics before being dispatched.
What is your return policy for cycling apparel?
We offer a 30-day return policy for all apparel. Items must be in their original condition, unworn, and with all technical tags attached to qualify for a full refund.
Do Van Rysel bikes come with a warranty?
Yes, we provide a lifetime warranty on the frame, stem, and handlebars for most models, and a 2-year warranty on electronic components and carbon forks.
How do I determine the correct frame size for my height?
You can use our interactive 'Size Guide' located on each product page. Simply input your height and inseam measurements to find your perfect aerodynamic fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna for high-value equipment.
Are pedals included with the purchase of a new road bike?
To allow riders to choose their preferred clipping system, most of our performance bikes are shipped with basic flat pedals or without pedals. Check the 'Technical Specifications' tab for details on your specific model.